Refund policy
Full refund under 12 qualified posts. 30% back for 12 to 14.
The guarantee
The $49 report is delivered with 15 to 25 qualified public posts. If we find fewer, this is what you get back:
- 15 or more qualified posts: standard delivery. No refund is due.
- 12 to 14 qualified posts: we deliver the report and refund 30% ($14.70).
- Fewer than 12 qualified posts: we refund the full $49.
We promise real posts, not results. We don't guarantee replies, customers, sales, or revenue.
What "qualified" means
A post counts toward the 15 when all of these are true:
- It is a public post anyone can read without logging in.
- It was written by a real person who describes the problem your product solves or asks for something like it. Vendor pitches, bots, jokes, duplicates, and cross-posted marketing don't count.
- The link opened when we delivered the report, and the post was not deleted.
- The quote in the report matches the post word for word, and its date is recorded (or marked approximate, with the reason).
- It is labeled live now, recent, or evergreen. Evergreen posts count as qualified, but the report tells you plainly which are worth replying to and which are for research only.
How you get a refund
- We find fewer than 15 before delivery. We email you with the count. Under 12 qualified posts, we refund the full $49. At 12 to 14, we send the report and refund 30% ($14.70). You don't have to ask.
- You think your report falls short. Email john@metadatalynx.com within 14 days of delivery with your order email. We'll recheck the report against the definition above. If it has fewer than 12 qualified posts, we refund the full $49. If it has 12 to 14, we refund 30% ($14.70), less any refund already issued.
- You change your mind before we start. If we haven't started work on your report, email us and we'll refund you.
- We can't start. If your intake form is incomplete or too broad and we can't get what we need from you, we'll tell you and refund you if it can't be fixed.
Refunds go back to the original payment method through Whop, our checkout provider. Your bank sets how long it takes to appear, typically 5 to 10 business days.
What isn't covered
We don't refund because replies didn't convert, because you posted drafts and a community removed them, or because you didn't check a community's rules before posting. You are responsible for following each platform's rules.
Subscriptions
Optional refresh plans are billed monthly and can be canceled at any time. The terms shown when you sign up apply to them.
Questions
Email john@metadatalynx.com. See also our terms and FAQ.
Last updated: November 11, 2026